Return & refund policy
Return & Refund Policy
Last updated: January 2025
At Deskart Mart, we aim to provide high-quality products and a smooth shopping experience. If you face any issue with your order, we are here to help.
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1. Eligibility for Returns
Returns are accepted only in the following cases:
Wrong product received
Defective or damaged product
Product not working on arrival
Missing items or accessories
We do not accept returns for change of mind or dislike of color/design.
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2. Return Window
You can request a return within 7 days of delivery.
After 7 days, we cannot offer a return, replacement, or refund.
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3. Return Conditions
To be eligible for a return:
Product must be unused
In original condition
All accessories must be included
Original packaging must be intact
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4. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
Personal care items
Kitchen hygiene products
Used or physically damaged items
Discounted or clearance products
Items damaged after delivery
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5. How to Request a Return
To raise a return request, contact us with the following:
1. Order ID
2. Product name
3. Detailed issue description
4. Unboxing video or photos (mandatory for damaged/defective claims)
Contact Information
WhatsApp: +91 7985511357
Email: deskartmart27@gmail.com
Alternate Email: deskartshop@gmail.com
Unboxing video is required for all damage/defect claims.
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6. Return Approval
If your request is approved:
Return pickup will be arranged within 2–5 business days
Pickup is free for defective/wrong items
For any other approved reason, shipping charges may apply
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7. Refund Policy
Once the returned product passes quality inspection:
Prepaid orders will be refunded to the original payment method
COD orders will be refunded through UPI/Bank transfer
Refund Timeline
Refund may take 3–7 working days after the product passes inspection.
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8. Replacement Policy
If the product is in stock, a replacement will be provided.
If out of stock, you can choose:
A different product
A full refund
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9. Order Cancellation
Orders can be cancelled within 2 hours of placing the order
Orders cannot be cancelled once shipped
Repeated COD cancellations may result in blocking future orders.
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10. RTO / Failed Delivery
Return to Origin (RTO) may occur if:
Address is incorrect
Delivery calls are not answered
Customer is unavailable
Order is refused at the doorstep
In such cases, re-shipping fees may be applied.
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11. Contact Us
For any questions or support, you can reach us at:
WhatsApp: +91 7985511357
Email: deskartmart27@gmail.com
Alternate Email: deskartshop@gmail.com
Deskart Mart Customer Support Team